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KINETIQ Terms & Conditions

Last Updated: 8/20/2025
These Terms & Conditions (“Terms”) govern all services provided by KINETIQ (“we,” “us,” or “our”). By engaging our services, you (“Client”) agree to these Terms.
 
1. Services Provided
KINETIQ provides website design, development, marketing, and related services as outlined in your selected package, proposal, or invoice.
 
2. Project Process

  • Deposit: 50% of the total project cost is required to begin. This deposit secures your design slot.
     

  • Previews: You will receive your first website preview within 7 calendar days of providing all required content/materials.
     

    • Delays caused by late content, missing assets, or third-party providers are not our responsibility.
       

  • Approval: Final design approval triggers the remaining balance, due before the website launch.
     

 
3. Risk-Free Start Guarantee

  • You will receive your first preview within 7 calendar days.
     

  • If you are not satisfied after that first preview, you may cancel and receive a full refund of your deposit.
     

  • If you continue past the first preview, you will still receive the included revision rounds (see Section 4), but the Risk-Free Guarantee no longer applies.
     

  • Once a design (first preview) is approved, the deposit is non-refundable.
     

 
4. Revisions

  • KINETIQ Essentials Website Package: 2 revision rounds included.
     

  • KINETIQ Plus+ & Lead-Boost Package: 2 revision rounds included.
     

  • Additional revisions are billed at $45/hour.
     

  • Once a page/design is approved, further changes are considered new requests.
     

 
5. Ownership & Care Plan

  • Websites are created on platforms such as Wix.
     

  • Full ownership of the website is transferred to the Client only after the final balance is paid in full.
     

  • Clients may choose either:
     

    • Care Plan Managed Site: KINETIQ manages and maintains your website. In this case, KINETIQ requires ongoing admin access to the site for updates, hosting, and maintenance.
       

    • Full Transfer: The website can be fully handed over to the Client once all payments are settled. After transfer, the Client is responsible for hosting, maintenance, and security.
       

  • If you cancel the Care Plan, we will transfer ownership (provided payment is complete) but KINETIQ will no longer manage or support the site.
     

 
6. Refund Policy
Refunds are only provided under the Risk-Free Start Guarantee (Section 3). After final design approval, all payments are final and non-refundable.
 
7. Client Content & Liability

  • Client is solely responsible for all text, images, logos, and materials provided.
     

  • Client confirms that all materials are free from copyright/trademark infringement.
     

  • KINETIQ is not liable for any legal issues arising from client-provided content.
     

 
8. Third-Party Services
We may use third-party services such as Wix, Shopify, hosting providers, Google, or others.

  • We are not responsible for downtime, outages, or policy changes by these providers.
     

 
9. Care Plan Terms

  • Care Plan benefits (monthly updates, hosting, SEO tweaks, etc.) are included for the period specified in your package.
     

  • After the included period, Care Plans renew at £65/month unless canceled before the next billing date.
     

  • If you are in the Care Plan, KINETIQ must retain admin access to your website to perform updates and maintenance.
     

 
10. Portfolio Use & Attribution

  • KINETIQ reserves the right to display completed projects in our portfolio.
     

  • A discreet credit link may appear in the website footer, unless agreed otherwise in writing.
     

 
11. Force Majeure
KINETIQ is not liable for delays or service failures caused by events beyond our control (e.g., natural disasters, strikes, platform outages).
 
12. Limitation of Liability
Our maximum liability is limited to the total fees paid for the specific service in question.
 
13. SEO & Marketing Disclaimer

  • We provide SEO setup and Google Ads management services, but we do not guarantee specific rankings, traffic, or sales results.
     

  • Outcomes depend on market conditions, algorithms, and client participation.
     

  • KINETIQ is not responsible for the success or failure of SEO or advertising campaigns.

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